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Returns Policy for Livewire Telecom Ltd (UK)

 

We want to ensure your satisfaction with your purchase, but please take note of our strict returns policy below. By purchasing from our TikTok Shop, you agree to these terms:  

 

1. Refunds and Returns:      - Unused and Sealed Items: Refunds will only be issued if the mobile phone is returned unused, unopened, and with the box seals intact.      - Used or Opened Items: If the seals on the box are broken or the phone has been activated or used in any way, we cannot accept returns or offer a refund.  

 

2. Faulty Items:      - If the phone is faulty upon receipt, please contact us via TikTok Shop chat or TikTok Shop Customer Services within 14 days of delivery.      - All claims must be supported by evidence, such as photos or videos. If the item is found to have no fault, it will be returned to you without a refund.  

 

3. Important Purchase Considerations:      - Research Before Buying: Please ensure you check the reviews and technical specifications of the product before placing your order. It is your responsibility to understand the features of the device you are purchasing.      - Third-Party Advertising: We are not responsible for false or misleading claims made by creators or influencers promoting our products.  

 

4. Communication and Returns Process:      - All Returns Must Be Handled via TikTok Shop: We do not accept returns or queries outside of the TikTok Shop platform.      - No Phone Calls: We do not handle inbound calls. Please use the TikTok Shop chat or TikTok Customer Services for all inquiries.  

 

5. Our Working Hours:      - Our team is available to respond to messages from Monday to Friday, 9:00 AM – 5:30 PM (UK time).      - TikTok Customer Services is available outside of these hours for general assistance.  

 

By placing an order, you confirm that you have read and agree to this returns policy. If you have any questions or concerns, contact us directly through TikTok Shop chat before making a purchase.