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The Southwest Airlines Way - Paperback Book - by Jody Hoffer Gittell - 9780071458276 - McGraw-Hill Education - Europe 0
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£15.99

The Southwest Airlines Way - Paperback Book - by Jody Hoffer Gittell - 9780071458276 - McGraw-Hill Education - Europe

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About this product

  • Cover Type:Soft Cover
  • Language:English
  • ISBN/ISSN:9780071458276
  • Year:2005
  • Author:Jody Hoffer Gittell
  • Publisher:McGraw-Hill Education - Europe

Product description

Dimensions: 15.2cm x 22.7cm x 2.1cm - Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.

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