The Real Big Daddy - Pistachio, Caramel & knafeh Chocolate bar 280g

Our signature Crunchy one chocolate bar with that twist of Caramel!

Pistachio Cream, Crunchy Knafeh and a layer of our golden Caramel on top.

** Please note this product has a 16 days best before date **

Allergens: Milk, Soya, Cereals containing gluten, Nuts

Terms & Conditions

We use a third party courier to deliver our orders. Once a parcel has left us, we have very little control over how it is handled by the courier. We will do what we can to assist in tracking a delivery however we cannot be held responsible for any losses incurred due to delays out with our control.

Tracking information will be sent directly to you, via the courier, if you have provided a contact number and/or email address at the time of ordering. If the delivery date/time is not suitable, your parcel will be left in what is deemed “a safe place” by the delivery driver. We would highly recommend stipulating your own “safe place” via the couriers app once you have received tracking information. Please note, if you do not specify a safe space and it is picked by the driver, this is at your own risk.

Neither we, the company, nor our third party couriers, take responsibility for theft of goods after the order has been marked as delivered.

 

Damaged/Incorrect/Missing Items

We want nothing more than your chocolate to arrive correctly and in the very best condition. However, despite our greatest efforts, issues can arise from time to time.

Please inspect your order upon receipt and let us know immediately (and no later than 24 hours after receipt) if the item(s) are defective, damaged or incorrect, so that we can evaluate the issue and respond appropriately.

When contacting us regarding an issue with your order, you must include full and clear photographic evidence of the product(s) (untampered) and the packaging it arrived in. If your complaint is in regards to more than one product, we require at least one picture showing all products together in the same image.

Reasons not covered by our refund/replacement policy

A “change of mind” is not eligible for a refund.

All our products are handmade, by a team of people therefore no two bars will be identical. Refunds will not be given for variance to the bar i.e. thickness of chocolate, decoration of bar etc unless at managements discretion.

Since taste is a very personal matter and subjective we cannot accept refund/replacements requests simply because you do not like the taste and/or texture.

We take great care in the making and packing of our products however chocolate is fragile. Therefore, small cracks and imperfections will not be covered within our refund policy unless deemed by us (the company) to be an unacceptable level of damage. This is because the product is still fit for consumption.