Product description
Our store's pictures are all taken in kind, striving to restore the true color of the product. Some product images may have slight color differences due to lighting, background, or monitor differences. If you have very strict color requirements, you can contact the store owner for on-site product photography or order a small quantity first to see samples before placing an order to avoid unnecessary disputes
Regarding dimensions: Our products are all measured manually, so there may be certain differences due to different measurement methods. It's even more difficult to control measurements for special products; for example, when making flower heads, their unfolded sizes vary, resulting in different measurements. In some cases, if flower heads are squeezed, the measurements will also be different. We try our best to minimize these discrepancies during our measurements. Please understand
Regarding prices: First, the prices of our products are all direct sales from manufacturers. Due to different types of buyers' purchasing needs, our products use tiered pricing. If buyers order a variety of products with fewer quantities, we need to re-stock and package them, which is quite troublesome. Therefore, the prices are slightly more expensive than buying them in bulk. Second, our prices do not include shipping or taxes
Regarding defects: Our products are all handmade and cannot meet mechanical or digital standards. It's inevitable that some products will have minor flaws. Some flowers are inserted by hand, so if they are squeezed during transport, some flowers may fall off, which is normal and not a quality issue. Please simply reinsert them into their original positions, and if necessary, use hot melt glue to stick them back together. If flowers are squeezed or deformed, use a hairdryer or hot steam to restore their shape. For some products with severe defects that cannot be repaired, we can exchange or refund them. Our store does not accept returns for individual products with issues; all products must be returned
Regarding delivery time: After the buyer successfully makes a payment, we will ship items in order according to the order sequence. The process from placing an order, to picking, reviewing, packaging, and delivery is quite complex. If ordering multiple types, there might be some products that are out of stock during online shipping and warehouse picking. Our customer service will contact you as soon as possible to discuss reshipment, waiting time, or returns. If the buyer orders a large quantity or multiple types, packing time may be longer and not all items can be shipped on the same day. In such cases, we will notify you via Wangwang and phone calls. We apologize for any missed notifications. For anxious buyers, it's important to communicate with customer service in advance, check inventory first, then discuss shipping time before placing an order to avoid delaying important matters
About shipping methods and costs:
Firstly, for general orders with smaller quantities, we usually choose express delivery because it's convenient for shipping, packaging, and delivery. The couriers we work with include ZTO Express, YTO Express, and LongBANG Express
Secondly, for large orders, we generally choose logistics services with lower shipping costs. We work with logistics companies like Zhongtong Express and Longbang Logistics. Personal logistics (usually requires self-pickup) is also an option. Thirdly, we prioritize cheaper courier services to save buyers on shipping costs. If buyers specify a courier service, you may need to pay the difference in shipping fees on top of the original cost
Jiangxi, Guangxi, Jiangsu, Shanghai, Zhejiang, Beijing, Tianjin
Hubei, Hunan, Henan, Anhui, Sichuan, Hebei
Yunnan, Jilin, Heilongjiang, Liaoning, Guizhou, Shaanxi, Shanxi
Regarding Receipt: First, when the buyer signs for the goods, they must personally inspect and sign for them. If there is any damage to the package, refuse to sign first and then contact customer service. If the quantity of packages is incorrect or there are insufficient products in the package, please contact customer service promptly before deciding whether to sign. If the wrong item was sent, contact customer service for confirmation before signing. Second, when we ship multiple packages, our after-sales customer service will quickly tally the number of tracking numbers and send them to you on Wangwang for timely tracking information and inspection. Third, if there are various products in the order with some incorrect quantities, please double-check carefully. If it still doesn't match, please contact customer service to inquire about the shipping order and whether there was a missing item, so we can negotiate within reasonable principles
Regarding returns and exchanges: Our store's product procurement is a commercial transaction and does not support the '7-Day No Reason Returns' service. Once the product is shipped, returns are no longer supported. If you want to enjoy the '7-Day No Reason Returns' service, we recommend purchasing on Taobao
If you need additional customization or bulk orders, or need to customize samples or modify products, please contact us. We will provide you with high-quality customization services. We welcome merchants to cooperate with us
Generally, the Marked Price: the Marked Price May Be the Sales Guide Price of the Product Or the Once Displayed Sales Price of the Product, Which Is Not the Original Price and Is for Reference Only. Unmarked Price: the Unmarked Price Is the Sales Price of the Product on Alibaba China. the Specific Transaction Price Varies According to the Product's Participation in the Activity Or Due to the User's Use of Coupons, the Final Price Is Subject to the Order Settlement Page. Activity Warm-up Status: Marked Price: the Marked Price Is the Sales Price of the Product in the Current Activity Warm-up Status, Not the Original Price. the Specific Transaction Price May Change Due to the User's Use of Coupons, Etc, the Final Price Is Subject to the Order Settlement Page. Unmarked Price: the Unmarked Price May Be the Activity Price of the Product to Be Participated in the Activity, Which Is for Reference Only. the Transaction Price during the Specific Activity May Change Due to the User's Use of Coupons, Etc, the Final Price of the Activity Is the Order Settlement Page. during the Discount Activity, the Product (except for Some Specifications) Will Be Folded during the Discount Activity, buyers Can Enjoy the Discount Price of the Discount Activity (This Price Is More Favorable than the Daily Activity Price of the Same Period).* Note: the Preceding Description Is Valid Only When Price Comparison Occurs. If the Merchant Separately Explains the Marked Price, the Merchant's Statement Shall Prevail.