•Where can I place my gate?The gate can be used at the top or bottom of the stairs and in door frames.Ensure that the wall, door frame or support to which you fix the barrier is solid, stable, smooth and is non-greasy.The safety barrier must not be fitted across windows.
•Can I use the gate on any stairwell?For e.g.spiral staircase, staircase with handrailThe gate can be used at the top or bottom of the stairs if they have 2 parallel support.Ensure that the support where you fix the barrier is solid, stable, smooth and is non-greasy.
•Why does my gate not close?Please make sure you read through the entire manual carefully and follow all instructions.If any problems or defects occur, your first point of contact is the authorised dealer or retailer recognised by us.
•Can the gate stay open? Step Gate closes automatically.But it has a "Keep open" system that offers flexibility when the kids aren’t around.
•Why is the gate difficult to open?Please make sure you read through the entire manual carefully and follow all instructions.If any problems or defects occur, your first point of contact is the authorised dealer or retailer recognised by us.