Most of my products are handmade to orders and Personalised, it is written in the description. As all of our products are Made to Order, we are unable to offer Refunds Or Exchanges. In the unlikely event that you are not satisfied with your order for any reason, please reach out to me and I will be happy to assist. If you have any queries relating to your Tiktok order, you must message me in Tiktok messenger only. All personalised Outfits personalisation details / requests must be left in the( Message to Seller Box) or at the ( Order Note Section) at the checkout page. If you forget to leave this then please use Tiktok messenger to let me know. If you do not Leave a request in this box and I am unable to contact you otherwise I will dispatch your order plain with no Personalisation to comply with Tiktok policies. If I need to contact you for any reason in relation to your order, I will contact you through Tiktok Messenger so please be sure to keep an eye on your inbox.