This purchase is stressing me out... I already returned this item stating clearly I wanted ages 10 - 11 for my kids 11+ exams prep in September and same 7-8 years was sent back... The whole back and forth is stressful. If someone in customer care just took the time to read my response for returning it in the first place then I won't be here thinking of how to return all over again as I don't have a drop off place around my house. It is not convenient or cost effective for me making this trip repeatedly. Kindly send someone to come pick it up as it's the holiday and I have kids.